Privacy policy

Last updated: 1 August 2026

EchoVibe operates this store and this website, including all data, content, features, tools, products and services, in order to offer you, the customer, a curated shopping experience (the “Services”). EchoVibe is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or when you communicate with us by any other means. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails in relation to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and that you understand how your personal information is collected, used and disclosed, as set out in this Privacy Policy.

Personal information we collect or process

When we use the term “personal information”, we mean any data that identifies you or that can reasonably be linked to you or to another person. Personal information does not include data collected anonymously or data that has been de-identified so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information — including inferences drawn from that information — depending on how you interact with the Services, where you live, and what the applicable law permits or requires:

• Contact details including your name, address, billing address, shipping address, phone number and email address.
• Financial information including credit card, debit card and financial account numbers, payment card information, financial account details, transaction details, payment method, payment confirmation and other payment-related information.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, add to your cart, save to your wishlist or buy, return, exchange or cancel, as well as your past transactions.
• Communications with us including the information you give us in your communications with us, for example when you send a complaint to customer service.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including information about your interaction with the Services, such as how and when you use or browse them.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us or otherwise give us your personal information.
• Automatically through the Services including information from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology or when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, personalising and improving the Services. We use your personal information to provide the Services to you, which includes performing the contract entered into with you, processing your payments, managing your orders, remembering your preferences and the items you are interested in, sending you notifications about your account, handling purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and offering you a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalise and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising and promotional communications by email, text message or post, and showing you online ads about products or services on the Services themselves or on other websites, including based on items you previously bought, added to your cart or other activity on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, offer a secure shopping and checkout experience, detect, investigate or act on possible fraudulent, unlawful, dangerous or malicious activity, protect public safety and keep our services secure. If you choose to use the Services and register an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password or other information with anyone.
• Communicating with you. We use your personal information to give you customer support, respond to your requests, provide services to you efficiently and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement bodies or government authorities, as well as to investigate or take part in civil discovery, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate possible breaches of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. Those circumstances may include:

• With Shopify, vendors and other third parties that provide services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, and order and shipping management).
• With business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalised advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to tell us not to share information about you for personalised advertising and marketing purposes based on your online activity across different merchants and websites. You can exercise your rights to opt out of those uses here.
• When you tell us to, request it, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through the use of social media widgets or login integrations.
• With our affiliates or, generally, within our corporate group.
• In connection with a business transaction, such as a merger or an insolvency process, to comply with applicable legal obligations (including responding to subpoenas, search warrants or other similar requests), to enforce the relevant Terms of Service or policies, and to protect or defend the Services, our rights and the rights of our users or other people.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services, in order to provide and improve the Services for you. In order to provide and improve the Services, the information you submit to the Services will be transmitted to and shared with Shopify and with third parties that may be located in countries other than yours. In addition, to help protect, develop and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, with other merchants and with the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, with other merchants and with the Shopify platform itself. In those circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights over the use of that information for those purposes. To find out more about how Shopify uses your personal information and about the rights you may have, you can read the Shopify consumer privacy policy. Depending on where you live, you can exercise certain rights over your personal information here: Link to the Shopify privacy portal.

Third-party websites and links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness or reliability of the information they contain. Information you provide in public or semi-public spaces — including information you share on third-party social media platforms — may also be visible to other users of the Services and to users of those third-party platforms, with no restriction on its use by us or by third parties. The inclusion of those links does not in itself imply any endorsement of the content of those platforms or of their owners or operators, unless expressly stated within the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information from children as defined by the applicable law in your jurisdiction. If you are the parent or legal guardian of a child who has given us their personal information, you can contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in the applicable law) the personal information of individuals under 16 years of age.

Security and retention of your information

Please note that no security measure is perfect or foolproof, and we cannot guarantee “absolute security”. In addition, any information you send us may not be protected during transmission. We recommend that you do not use insecure channels to send us sensitive or confidential information.

How long we keep your personal information depends on several factors, such as the need to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, they may apply only in certain circumstances and, in some cases, we may decline your request where the law allows.

• Right of access. You may have the right to request access to the personal information we hold about you.
• Right to erasure. You may have the right to ask us to delete the personal information we hold about you.
• Right to rectification. You may have the right to ask us to correct inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to ask us to transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to opt out of the sale or sharing of data for targeted advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to object to the processing of that information for purposes considered “targeted advertising” under the applicable privacy laws. You can exercise your rights to opt out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on your location we will automatically treat that visit as an opt-out request for the device and browser you use. If we can associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well. To find out more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Apart from the Global Privacy Control signal, we do not recognise other “Do Not Track (DNT)” signals that may be sent from your web browser or device.
• Managing communication preferences. We may send you promotional emails, and you can choose to stop receiving them at any time using the unsubscribe option that appears in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or to orders you have placed.

You can exercise any of these rights in the places indicated in the Services or by contacting us using the contact details provided below. To find out more about how Shopify uses your personal information and about the rights you may have — including those relating to data processed by Shopify — you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable law, you may appoint an authorised agent to submit requests on your behalf in order to exercise your rights. Before accepting a request submitted by an agent, we will require the agent to provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable time, as set out by applicable law.

Complaints

If you have any complaint about how we handle your personal information, please contact us using the contact details set out below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the data protection authorities here.

International transfers

Please note that we may transfer, store and process your personal information outside the country where you live.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognised transfer mechanisms, such as the European Commission's standard contractual clauses (SCCs) or any equivalent contract issued by the competent United Kingdom authority, as applicable, unless the transfer is made to a country that has been recognised as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the “Last updated” date and notify changes as required by applicable law.

Contact

If you have any question about our privacy practices or about this Privacy Policy, or if you wish to exercise any of the rights available to you, call us on +1 509-830-3346, send us an email at bernabeword@gmail.com or contact us at 915 Braden Rd, Grandview WA 98930, United States. For the purposes of applicable data protection law, we are the controller of your personal information.